FAQs

How can I pay for my order?

In our store you can use PayPal, credit cards and debit cards for your payment.

I have placed my order, what now?

After placing your order and we have received your payment your order will go into production. When your product is ready you will receive a tracking number on your e-mail. If you haven't received the tracking number, please check your spam folder.

Please keep in mind that our products are custom made for you meaning it will take 4-8 business days to be produced and shipped out.

I want to cancel my order.

If you want to cancel your order, please contact us within 24 hours after placing your order. After that it won’t be possible to make any changes to your order as we have started the production.

I did not receive my item.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Please reach out to the carrier and inquire if any additional details were left by the delivery person.

If you’re still unable to locate your package, please contact us theberryhood@gmail.com 

Do taxes apply to my order?

Taxes will be collected only from the customers ordering in the EU. The tax will be added at the checkout and will be calculated according to the customers country's tax policy.